Conflict at work is inevitable, but handled well it can lead to better understanding, stronger relationships, and improved solutions. This program equips participants with practical conflict resolution and mediation skills, covering how to manage disagreements constructively and help others reach resolution.
As the ability to resolve conflict protects teams and productivity, these skills are highly valued. This course combines conflict resolution with mediation technique and introduces emerging trends in conflict management.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand conflict and its causes
- Understand conflict styles
- Recognise your conflict response
- Understand the conflict escalation cycle
- Stay calm in conflict
- Apply active listening in conflict
- Separate people from problems
- Identify interests behind positions
- Apply collaborative problem solving
- Reach win-win outcomes
- Understand mediation
- Apply the mediation process
- Facilitate between parties
- Manage emotions in mediation
- Reach and document agreements
- Apply emerging trends in conflict management
Course Outline
- Module 1: Conflict & Its Causes
- Module 2: Conflict Styles
- Module 3: Recognising Your Conflict Response
- Module 4: The Conflict Escalation Cycle
- Module 5: Staying Calm in Conflict
- Module 6: Active Listening in Conflict
- Module 7: Separating People from Problems
- Module 8: Interests Behind Positions
- Module 9: Collaborative Problem Solving
- Module 10: Reaching Win-Win Outcomes
- Module 11: Understanding Mediation
- Module 12: The Mediation Process
- Module 13: Facilitating Between Parties
- Module 14: Managing Emotions in Mediation
- Module 15: Emerging Trends: Conflict Management
Who Should Attend
This course is suitable for managers, HR professionals, team leaders, and anyone who wants to resolve conflict and mediate disputes effectively. No prior experience is required.
Registration & Inquiry
For more details & inquiry, please contact us at:
