When complaints and misconduct arise — and they always do — handling them fairly, consistently, and lawfully protects both the organisation and its people. This program equips participants with practical grievance handling and workplace discipline skills, covering how to manage these sensitive issues professionally and within the rules.
As fair process is essential to a healthy workplace and legal protection, these skills are highly valued. This course combines grievance and discipline procedure with practical handling and introduces emerging trends in workplace dispute resolution.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand grievance and discipline concepts
- Understand the legal framework
- Apply principles of natural justice
- Develop grievance procedures
- Receive and assess grievances
- Investigate grievances fairly
- Conduct grievance hearings
- Resolve grievances and appeals
- Develop disciplinary procedures
- Investigate misconduct
- Conduct disciplinary hearings
- Apply fair disciplinary sanctions
- Manage dismissal lawfully
- Document grievance and discipline cases
- Prevent grievances and misconduct
- Apply emerging trends in workplace dispute resolution
Course Outline
- Module 1: Grievance & Discipline Concepts
- Module 2: The Legal Framework
- Module 3: Principles of Natural Justice
- Module 4: Developing Grievance Procedures
- Module 5: Receiving & Assessing Grievances
- Module 6: Investigating Grievances Fairly
- Module 7: Conducting Grievance Hearings
- Module 8: Resolving Grievances & Appeals
- Module 9: Developing Disciplinary Procedures
- Module 10: Investigating Misconduct
- Module 11: Conducting Disciplinary Hearings
- Module 12: Fair Disciplinary Sanctions
- Module 13: Managing Dismissal Lawfully
- Module 14: Documenting Cases
- Module 15: Emerging Trends: Workplace Dispute Resolution
Who Should Attend
This course is intended for HR professionals, managers, and team leaders who need to handle grievances and discipline fairly and lawfully. No prior experience is required.
Registration & Inquiry
For more details & inquiry, please contact us at:
