Listening well and giving feedback that helps rather than hurts are two of the most powerful — and most overlooked — communication skills. This program equips participants with practical active listening and feedback skills, covering how to truly understand others and give feedback that drives growth.
As these skills underpin strong relationships and performance, they are highly valued. This course combines active listening with effective feedback and introduces emerging trends in communication.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand active listening concepts
- Understand barriers to listening
- Apply full attention and presence
- Listen for content and emotion
- Apply reflective listening
- Ask clarifying questions
- Avoid interrupting and judging
- Show understanding and empathy
- Understand the value of feedback
- Distinguish feedback types
- Give constructive feedback
- Apply feedback models
- Receive feedback well
- Handle defensive reactions
- Build a feedback culture
- Apply emerging trends in communication
Course Outline
- Module 1: Active Listening Concepts
- Module 2: Barriers to Listening
- Module 3: Full Attention & Presence
- Module 4: Listening for Content & Emotion
- Module 5: Reflective Listening
- Module 6: Asking Clarifying Questions
- Module 7: Avoiding Interrupting & Judging
- Module 8: Showing Understanding & Empathy
- Module 9: The Value of Feedback
- Module 10: Feedback Types
- Module 11: Giving Constructive Feedback
- Module 12: Feedback Models
- Module 13: Receiving Feedback Well
- Module 14: Handling Defensive Reactions
- Module 15: Emerging Trends: Communication
Who Should Attend
This course is suitable for professionals at all levels who want to listen more effectively and give and receive feedback well. No prior experience is required.
Registration & Inquiry
For more details & inquiry, please contact us at:
