Just as organisations design customer experience, the best now design employee experience — every interaction an employee has, from hire to exit. This program equips participants with practical employee experience design skills, covering how to map, design, and improve the experiences that shape engagement and retention.
As employee experience becomes a strategic priority, these skills are increasingly valued. This course combines EX design with practical application and introduces emerging trends in employee experience.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand employee experience concepts
- Understand the value of EX
- Understand the employee lifecycle
- Map the employee journey
- Identify key moments that matter
- Capture the employee voice
- Understand drivers of experience
- Design onboarding experiences
- Design everyday work experiences
- Design growth and development experiences
- Align EX with culture and values
- Use technology in EX
- Measure employee experience
- Drive EX improvement
- Build an EX mindset across the organisation
- Apply emerging trends in employee experience
Course Outline
- Module 1: Employee Experience Concepts
- Module 2: The Value of EX
- Module 3: The Employee Lifecycle
- Module 4: Mapping the Employee Journey
- Module 5: Moments That Matter
- Module 6: Capturing the Employee Voice
- Module 7: Drivers of Experience
- Module 8: Designing Onboarding Experiences
- Module 9: Designing Everyday Work Experiences
- Module 10: Designing Growth Experiences
- Module 11: Aligning EX with Culture & Values
- Module 12: Technology in EX
- Module 13: Measuring Employee Experience
- Module 14: Driving EX Improvement
- Module 15: Emerging Trends: Employee Experience
Who Should Attend
This course is intended for HR professionals, people and culture teams, and managers who want to design and improve employee experience. An HR foundation is helpful.
Registration & Inquiry
For more details & inquiry, please contact us at:
