Listening to employees through well-designed surveys — and acting on what they say — is one of the most powerful ways to build engagement and trust. This program equips participants with practical skills to run engagement surveys and turn results into meaningful action.
As organisations increasingly listen and act on employee feedback, these skills are highly valued. This course combines survey design with action planning and introduces emerging trends in employee listening.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand employee engagement survey concepts
- Understand the value of employee listening
- Define what to measure
- Design effective survey questions
- Choose survey types and frequency
- Apply pulse and annual surveys
- Ensure anonymity and trust
- Maximise survey participation
- Collect and manage survey data
- Analyse engagement results
- Interpret and benchmark scores
- Communicate results transparently
- Develop action plans
- Engage managers in action
- Track and sustain improvement
- Apply emerging trends in employee listening
Course Outline
- Module 1: Engagement Survey Concepts
- Module 2: The Value of Employee Listening
- Module 3: Defining What to Measure
- Module 4: Designing Effective Questions
- Module 5: Survey Types & Frequency
- Module 6: Pulse & Annual Surveys
- Module 7: Anonymity & Trust
- Module 8: Maximising Participation
- Module 9: Collecting & Managing Data
- Module 10: Analysing Engagement Results
- Module 11: Interpreting & Benchmarking Scores
- Module 12: Communicating Results
- Module 13: Developing Action Plans
- Module 14: Engaging Managers in Action
- Module 15: Emerging Trends: Employee Listening
Who Should Attend
This course is intended for HR professionals and managers who want to run engagement surveys and turn feedback into action. A basic HR foundation is helpful.
Registration & Inquiry
For more details & inquiry, please contact us at:
