Engaging citizens in decisions strengthens services, trust, and accountability in governance. This Program equips officers to design and deliver citizen participation and public engagement.
Designed for officer-level governance staff, the Program reflects international citizen participation and public engagement practice worldwide. It is directly applicable to engaging citizens in any governance context.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand citizen participation and public engagement
- Understand why participation matters
- Apply participation principles
- Map citizens and stakeholders
- Choose participation methods
- Facilitate public meetings and forums
- Apply participatory planning and budgeting
- Use surveys and consultations
- Apply digital and online engagement
- Reach marginalised and excluded groups
- Manage feedback and grievances
- Communicate with citizens
- Build trust and manage expectations
- Use participation to improve decisions
- Evaluate engagement
- Apply emerging trends in public engagement
Course Outline
- Module 1: Citizen Participation & Public Engagement
- Module 2: Why Participation Matters
- Module 3: Participation Principles
- Module 4: Mapping Citizens & Stakeholders
- Module 5: Choosing Participation Methods
- Module 6: Public Meetings & Forums
- Module 7: Participatory Planning & Budgeting
- Module 8: Surveys & Consultations
- Module 9: Digital & Online Engagement
- Module 10: Reaching Marginalised Groups
- Module 11: Feedback & Grievances
- Module 12: Communicating with Citizens
- Module 13: Building Trust & Expectations
- Module 14: Improving Decisions
- Module 15: Emerging Trends: Public Engagement
Who Should Attend
This Program is designed for governance and community engagement officers, local government and Program staff at officer level engaging citizens in development and governance internationally.
Registration & Inquiry
