Communities judge government by the local services it delivers — water, roads, sanitation, and more. This Program equips professionals to plan and manage local service delivery and public goods.
Designed for manager-level local service staff, the Program reflects international local service delivery practice worldwide. It is directly applicable to delivering local services in any context.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand local service delivery and public goods
- Map local services and responsibilities
- Assess local service needs
- Plan local service delivery
- Manage delivery of basic services
- Manage local infrastructure and facilities
- Manage service standards and quality
- Manage service delivery models and partners
- Apply community-based service delivery
- Finance local services
- Manage operation and maintenance
- Address service gaps and inequities
- Monitor local service performance
- Engage citizens in service delivery
- Improve local services
- Apply emerging trends in local service delivery
Course Outline
- Module 1: Local Service Delivery & Public Goods
- Module 2: Mapping Local Services
- Module 3: Assessing Local Service Needs
- Module 4: Planning Local Service Delivery
- Module 5: Delivering Basic Services
- Module 6: Local Infrastructure & Facilities
- Module 7: Service Standards & Quality
- Module 8: Delivery Models & Partners
- Module 9: Community-Based Service Delivery
- Module 10: Financing Local Services
- Module 11: Operation & Maintenance
- Module 12: Service Gaps & Inequities
- Module 13: Local Service Performance
- Module 14: Engaging Citizens in Services
- Module 15: Emerging Trends: Local Service Delivery
Who Should Attend
This Program is designed for local service delivery managers, municipal and district service staff at manager level in local governments and development organisations internationally.
Registration & Inquiry
