Translating strategy into measurable performance and managing against it is central to delivering results. This Program equips managers to design performance management systems and KPIs that drive accountability and improvement.
Designed for manager-level staff, the Program reflects international performance-management practice across government and organisations worldwide. It is directly applicable to any context managing institutional or Program performance.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand performance management
- Link strategy to performance
- Develop performance frameworks
- Design key performance indicators
- Set performance targets
- Cascade performance across levels
- Build performance scorecards
- Collect performance data
- Monitor performance
- Review and report performance
- Manage underperformance
- Drive performance improvement
- Link performance to incentives
- Build a performance culture
- Govern performance systems
- Apply emerging trends in performance management
Course Outline
- Module 1: Performance Management
- Module 2: Linking Strategy to Performance
- Module 3: Performance Frameworks
- Module 4: Key Performance Indicators
- Module 5: Setting Targets
- Module 6: Cascading Performance
- Module 7: Performance Scorecards
- Module 8: Collecting Performance Data
- Module 9: Monitoring Performance
- Module 10: Reviewing & Reporting
- Module 11: Managing Underperformance
- Module 12: Driving Improvement
- Module 13: Performance & Incentives
- Module 14: Building a Performance Culture
- Module 15: Emerging Trends: Performance Management
Who Should Attend
This Program is designed for performance, planning, and M&E managers at manager level in government and organisations managing institutional and Program performance internationally.
Registration & Inquiry
