Emotional intelligence — the ability to understand and manage our own emotions and those of others — is one of the strongest predictors of success at work. This program equips participants with practical emotional intelligence skills, covering how to build self-awareness, manage emotions, and strengthen relationships.
As EI increasingly distinguishes high performers, these skills are highly valued. This course combines emotional intelligence principles with practical application and introduces emerging trends in emotional intelligence at work.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand emotional intelligence concepts
- Understand the EI model
- Build self-awareness
- Recognise your emotions and triggers
- Apply self-regulation
- Manage emotions under pressure
- Build self-motivation
- Develop empathy
- Read others’ emotions
- Build social awareness
- Strengthen relationships
- Apply EI in communication
- Apply EI in conflict
- Apply EI in leadership
- Develop your EI continuously
- Apply emerging trends in emotional intelligence at work
Course Outline
- Module 1: Emotional Intelligence Concepts
- Module 2: The EI Model
- Module 3: Building Self-Awareness
- Module 4: Recognising Emotions & Triggers
- Module 5: Self-Regulation
- Module 6: Managing Emotions Under Pressure
- Module 7: Self-Motivation
- Module 8: Developing Empathy
- Module 9: Reading Others’ Emotions
- Module 10: Social Awareness
- Module 11: Strengthening Relationships
- Module 12: EI in Communication
- Module 13: EI in Conflict
- Module 14: EI in Leadership
- Module 15: Emerging Trends: Emotional Intelligence at Work
Who Should Attend
This course is suitable for professionals at all levels who want to build emotional intelligence to improve performance, relationships, and leadership. No prior experience is required.
Registration & Inquiry
For more details & inquiry, please contact us at:
