How we relate to others — listening, expressing ourselves, and standing our ground respectfully — shapes our relationships, influence, and success at work. This program equips participants with practical interpersonal skills and assertiveness, covering how to communicate confidently, build rapport, and handle interactions with poise.
As strong relationships underpin career success, these skills are highly valued. This course combines interpersonal skills with assertiveness technique and introduces emerging trends in interpersonal effectiveness.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand interpersonal skills concepts
- Build self-awareness in interactions
- Build rapport and trust
- Apply active listening
- Communicate clearly and respectfully
- Read and use body language
- Understand assertiveness
- Distinguish passive, aggressive, and assertive styles
- Express needs and opinions assertively
- Say no respectfully
- Set boundaries
- Give and receive feedback
- Handle criticism constructively
- Manage difficult interactions
- Build lasting relationships
- Apply emerging trends in interpersonal effectiveness
Course Outline
- Module 1: Interpersonal Skills Concepts
- Module 2: Self-Awareness in Interactions
- Module 3: Building Rapport & Trust
- Module 4: Active Listening
- Module 5: Clear, Respectful Communication
- Module 6: Body Language
- Module 7: Understanding Assertiveness
- Module 8: Passive, Aggressive & Assertive Styles
- Module 9: Expressing Needs & Opinions
- Module 10: Saying No Respectfully
- Module 11: Setting Boundaries
- Module 12: Giving & Receiving Feedback
- Module 13: Handling Criticism
- Module 14: Managing Difficult Interactions
- Module 15: Emerging Trends: Interpersonal Effectiveness
Who Should Attend
This course is suitable for professionals at all levels who want to strengthen their interpersonal skills and communicate more assertively. No prior experience is required.
Registration & Inquiry
For more details & inquiry, please contact us at:
