Digital government is transforming how public services are designed and delivered, raising citizen expectations and reshaping the public sector. This Program equips professionals to plan and deliver digital government and e-governance.
Designed for manager-level digital and public sector staff, the Program reflects international digital government and e-governance practice worldwide. It is directly applicable to digitising public services in any context.
Course Objectives
Upon the successful completion of this program, attendees will be able to:
- Understand digital government and e-governance
- Develop a digital government strategy
- Assess digital maturity and readiness
- Design digital public services
- Apply user-centred service design
- Digitise government processes
- Build digital platforms and infrastructure
- Manage digital identity
- Enable data sharing and interoperability
- Promote digital inclusion
- Manage digital government delivery
- Govern digital government
- Manage change to digital ways of working
- Measure digital government outcomes
- Build digital capability
- Apply emerging trends in digital government
Course Outline
- Module 1: Digital Government & e-Governance
- Module 2: Digital Government Strategy
- Module 3: Digital Maturity & Readiness
- Module 4: Designing Digital Public Services
- Module 5: User-Centred Service Design
- Module 6: Digitising Government Processes
- Module 7: Digital Platforms & Infrastructure
- Module 8: Digital Identity
- Module 9: Data Sharing & Interoperability
- Module 10: Digital Inclusion
- Module 11: Managing Digital Delivery
- Module 12: Governing Digital Government
- Module 13: Change to Digital Ways of Working
- Module 14: Measuring Digital Outcomes
- Module 15: Emerging Trends: Digital Government
Who Should Attend
This Program is designed for digital government, IT, and public service managers at manager level in government agencies and development organisations internationally.
Registration & Inquiry
